Refund policy

 

All payments made and listed on the VOLT Sports store pages are by default in New Zealand Dollar. If you are searching from a different country the currency may be adjusted to your local currency, which will be listed at checkout. All purchases are non-refundable after checkout completion unless the product cannot be provided, and with a few exceptions. If shoes, apparel, or size related products ordered do not fit you we can replace these with alternate sizes if they are in stock, and provided the product you wish to swap is brand new, unused and all packaging is fully intact. We must be notified within three days of you receiving your order to consider a size replacement. Any additional shipping required is at the expense of the customer. To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Products can be replaced in the unlikely circumstance they have a manufacturing default that is recognised. If you suspect there is a manufacturing default this must be communicated to us immediately. Any damage to a new product when it is received must be communicated to us within three days of receiving. If you have an issue with your product please contact us and these requests will be assessed on a case by case basis.

You can always contact us for any return question at info@voltsports.co.nz. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We cannot accept exchanges or refunds on all clearance items, sale items, pre-orders or gift cards.

Refunds
We will notify you once we’ve received and inspected your potential manufacturing default item(s), and let you know if the replacement was approved or not. If we are unable to provide you the item you have originally ordered we can issue a refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.